Reservations

1. ​Signed Service Agreement and 50% nonrefundable deposit is required to hold rental items and event Service Date. Deposit will be applied to final bill and balance will be due 14 days before Service Date.  The rental items and Service Date are not reserved until signed Service Agreement and Deposit is submitted to and received by Backstory Backdrops LLC. ​​

2. Remainder payment is to be paid in full 14 days prior to Service Date

3. If you add to any order, additional Deposit and or payment amount may be needed.

4. There is a $500 rental minimum (not including delivery, and taxes).

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​Order Changes ​

1. Final changes to item counts need to be placed at least 14 days prior to Service Date

2. Items and Services added to your order within 14 days of the Service Date are subject to Rush Order Fees.

3. Final changes to Custom Designed items at any time after Final Approval may be subject to Change Order Fees.

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​Cancellations​

1. Deposits are non-refundable. Deposits can be applied towards a different date if you choose to reschedule as long as you give us 14days notice. 

2. Cancellations made less than 14days of the Service Date will be charged the full rental with no option to reschedule.

3. Cancellation of Custom Designed items any time after Final Approval is not refundable. Payments can be applied towards a different date for the same items if you need to reschedule.

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Additional Terms and Conditions ​(Applies to all Rentals and Services)

1. Inability to enter via a security gate after 30 minutes is grounds for rental cancellation and your payment will not be refunded.

2. Customer must have rental items ready for pick up on the date and by time specified on invoice.​

   • Inability to enter via a security gate after 30 minutes is grounds for pickup cancellation. In addition, $100 return trip fee and for some items a $500 overnight fee.  Any damage caused to rentals during the extended stay will be at the liability of the Customer.

3. Customer agrees not to loan, sublet, or otherwise depose of equipment.

4. The rental equipment has been received in good condition and will be returned in the same condition.

5. The Customer is responsible for loss or damage of items and will pay for the cost of                   replacement or repair.  This cost will be assessed within 5 days of return and presented in a separate invoice payable within 15 days.  

6. Customer agrees to pay in full the cost, including labor, for all damages to rental equipment.

7. Customer agrees to ensure that all users (and users’ guardians) of the rental equipment sign liability waivers.

8. For safety reasons, stakes & sandbags are used to support some rentals. Customer is responsible for selecting location, and any damage incurred to sprinklers, pipes, cable etc. will be customer’s responsibility.

9. Backstory Backdrops, LLC shall not be held responsible for any grass damage.

10. Backstory Backdrops, LLC shall not be held responsible for any type of unfavorable weather conditions, rain or high winds, electrical outages, hurricanes or other acts of God that service delivery, service or rental setup.

11. Backstory Backdrops reserves the right to cancel the reservation or end rental term at any time. Client will receive full refund immediately upon company cancellation if not related to severe weather or outlined setup conditions

12. ​The Customer will inform Backstory Backdrops, LLC of any adornments (decorations, signs etc.) of any kind they wish to add on their own to any rental. This information may be added in the notes section of the quote request form or submitted in writing no less than 72 hrs. before the date of the event. Failure to do so will result in a $100 charge. 

13. ​There is no warranty that rented items are free of defects.

14. This contract and agreement shall be in accordance with and governed by the laws of the State of Texas.

15. The person(s) or organization acquiring services from Backstory Backdrops, LLC will be held responsible and liable for all damage or injury occurring for any reason whatsoever.

16. ​The Customer agrees to and shall indemnify and hold harmless and defend Backstory Backdrops LLC, its employees and third-party contractors hired by Backstory Backdrops LLC from and against any and all claims, losses, damages, causes of action, suits and liability of every kind, including all expenses of litigation, court costs and attorney's fees, for injury to or death of any person, or damage to any kind of property, or for any breach of contract arising out of or in connection with this rental agreement and the purposes for which this  rental agreement was entered into, including but not limited to property damage, injuries and death due to the act, omission, mistake, fault, default, or negligence of (1) Backstory Backdrops LLC its employees and third-party contractors hired by Backstory Backdrops LLC (2) the Client, its agents and employees; and (3) any invitees, licenses or guests of  the Client. 

17. In the event that the release and hold harmless as contained herein is held unenforceable for any reason, Customer herby agrees to a limit on any damages claimed by Customer to the total paid to Backstory Backdrops, LLC for the rental.

18. Customer agrees to reimburse Backstory Backdrops, LLC for all attorney fees, an amount not less than 100% of all sums due, court cost and expenses incurred by Backstory Backdrops, LLC to enforce collection or to preserve or enforce rights under this contract.